Refund policy
RETURN & REFUND POLICY
At HAUS Of Looks by Lee, we want you to love your HAUS experience. Because our products are cosmetics and personal-use beauty products, all sales are final!
ALL SALES ARE FINAL
Due to the nature of our products and for health and sanitary reasons, we do not accept returns or exchanges on products that have been opened, used, swatched, or applied.
Please carefully review your order before completing your purchase.
DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged, defective, or with an incorrect item, please contact us within 5 days of delivery.
To help us resolve the issue, please provide:
-Your order number
-A description of the issue
-Clear photos of the product
-Photos of the packaging/shipping box, if applicable
Once your request has been reviewed, we may offer a replacement or store credit depending on the circumstances.
INCORRECT ITEM
If you receive an item that you did not order, please contact us before using or opening the product.
We will review the order and provide instructions for resolving the issue.
ORDER CANCELLATIONS
Orders may be canceled only if the cancellation request is received before the order enters processing.
Once an order has entered processing or shipped, cancellation may no longer be possible.
REFUNDS
If a refund is approved, the refund will be issued to the original payment method used at checkout.
Please allow 5-7 business days for your financial institution to process the refund after it has been issued.
SALE & PROMOTIONAL ITEMS
Items purchased during a sale, promotion, or special offer are final sale, unless otherwise stated.
GIFT CARDS
HAUS Of Looks by Lee gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.
CONTACT US
Have an issue with your order?
Please contact us at TheHausOfLooks@outlook.com with your order number and details regarding your request.