Shipping policy

SHIPPING POLICY

At HAUS Of Looks by Lee, every order is prepared with care and packaged specifically for your HAUS experience. Please review our shipping guidelines before placing your order.

Processing Time
Orders are processed within [3–5 business days] after purchase. Processing time does not include transit time.

During launches, restocks, sales, holidays, or periods of high order volume, processing may take slightly longer. If there is a significant delay with your order, we will communicate accordingly.

Shipping
Once your order has been processed, it will be shipped using the shipping method selected at checkout. You will receive a shipping confirmation email containing tracking information once your package has been shipped.

Please note that HAUS Of Looks by Lee is not responsible for carrier delays once an order has been shipped.

Shipping Address
Please carefully review your shipping information before completing your purchase. HAUS Of Looks by Lee is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing.

Lost, Stolen, or Missing Packages
Once tracking confirms that an order has been delivered to the address provided at checkout, HAUS Of Looks by Lee is not responsible for packages that are lost, stolen, or misplaced.

If your tracking information indicates that your package was delivered but you cannot locate it, please contact the shipping carrier directly and/or your local postal service.

Damaged Packages
If your order arrives damaged, please contact us within [5-Business Days] of delivery and include photos of the damaged packaging and product. This allows us to properly review the issue and determine the appropriate next steps.

International Shipping
At this time, HAUS Of Looks by Lee ships [within the United States only / internationally].

For international orders, customers may be responsible for applicable customs fees, duties, taxes, or other charges imposed by their destination country.

Order Changes & Cancellations
Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made after an order has been submitted.

Please contact us immediately if you need assistance with an order.

Questions About Your Order?
We’re here to help. Please contact us at TheHausOfLooks@outlook.com and include your order number so we can assist you as efficiently as possible.